{"id":45422,"date":"2025-02-25T09:56:56","date_gmt":"2025-02-25T08:56:56","guid":{"rendered":"https:\/\/www.elaine.io\/?page_id=45422"},"modified":"2025-06-30T09:19:56","modified_gmt":"2025-06-30T07:19:56","slug":"case-study-arag","status":"publish","type":"page","link":"https:\/\/www.elaine.io\/en\/case-study-arag\/","title":{"rendered":"Case Study: ARAG EN | \/en\/case-study-arag\/"},"content":{"rendered":"<div class=\"wpb-content-wrapper\" id=\"wpb-content-root\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^39864|url^https:\/\/www.elaine.io\/wp-content\/uploads\/2024\/01\/BG_Slider_Big-hair.jpg|caption^null|alt^null|title^BG_Slider_Big-hair|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; css=&#8221;.vc_custom_1736432022533{padding-top: 55px !important;padding-bottom: 55px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"ult-spacer spacer-6abaf0b959bad\" data-id=\"6abaf0b959bad\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div id=\"ultimate-heading-45486abaf0b959c0a\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-45486abaf0b959c0a uvc-4964  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"left\" style=\"text-align:left\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-45486abaf0b959c0a h1'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h1 style=\"--font-weight:theme;color:#ffffff;\">ARAG<\/h1><\/div><div class=\"uvc-sub-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-45486abaf0b959c0a .uvc-sub-heading '  data-responsive-json-new='{\"font-size\":\"desktop:35px;\",\"line-height\":\"desktop:45px;\"}'  style=\"font-weight:normal;color:#ffffff;\"><\/p>\n<p style=\"text-align: left;\">Case study for free download<\/p>\n<p><\/div><\/div><div class=\"ult-spacer spacer-6abaf0b959c56\" data-id=\"6abaf0b959c56\" data-height=\"68\" data-height-mobile=\"68\" data-height-tab=\"68\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"ult-spacer spacer-6abaf0b959c6b\" data-id=\"6abaf0b959c6b\" data-height=\"75\" data-height-mobile=\"75\" data-height-tab=\"75\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1590424006497{padding-top: 55px !important;padding-bottom: 55px !important;}&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;]<div id=\"ultimate-heading-65736abaf0b959c98\" class=\"uvc-heading ult-adjust-bottom-margin ultimate-heading-65736abaf0b959c98 uvc-2004  uvc-heading-default-font-sizes\" data-hspacer=\"no_spacer\"  data-halign=\"center\" style=\"text-align:center\"><div class=\"uvc-heading-spacer no_spacer\" style=\"top\"><\/div><div class=\"uvc-main-heading ult-responsive\"  data-ultimate-target='.uvc-heading.ultimate-heading-65736abaf0b959c98 h2'  data-responsive-json-new='{\"font-size\":\"\",\"line-height\":\"\"}' ><h2 style=\"--font-weight:theme;color:#000000;margin-bottom:20px;\">Better customer experience through highly<br \/>\npersonalized, automated communication<\/h2><\/div><\/div><div class=\"ult-spacer spacer-6abaf0b959cdf\" data-id=\"6abaf0b959cdf\" data-height=\"25\" data-height-mobile=\"25\" data-height-tab=\"25\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;top&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]ARAG, the world&#8217;s largest provider of legal expenses insurance, sends numerous transactional documents to its customers every day. ARAG is now focusing on consistently digitising its mailings in order to meet the increasing needs of its customers.<\/p>\n<p>Our case study shows how ARAG is taking its communications to the next level by integrating the <b>Elaine Transactional Message Hub<\/b> and <b>kwsoft&#8217;s SerieM\/ CCM solution.<\/b>[\/vc_column_text][vc_single_image image=&#8221;46165&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221;]That&#8217;s why you should read our case study:[\/vc_column_text]<div class=\"ult-spacer spacer-6abaf0b959cf3\" data-id=\"6abaf0b959cf3\" data-height=\"25\" data-height-mobile=\"25\" data-height-tab=\"25\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div><div class=\"standard-arrow list-divider bullet-top\"><ul>\n<li><b>Challenges:<\/b> Communicating with customers through modern channels and in a way that suits them, while using efficient processes.<\/li>\n<li><b>Solution:<\/b> Automated, digital delivery processes for more efficient customer communication.<\/li>\n<li><b>Results:<\/b> Cost reduction in postal delivery, 99% deliverability and an opening rate of over 80%.<\/li>\n<\/ul>\n<\/div><div class=\"ult-spacer spacer-6abaf0b959d53\" data-id=\"6abaf0b959d53\" data-height=\"25\" data-height-mobile=\"25\" data-height-tab=\"25\" data-height-tab-portrait=\"\" data-height-mobile-landscape=\"\" style=\"clear:both;display:block;\"><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<p style=\"text-align: left;\">Please fill in the form to receive the download.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;] <div class=\"artegic-form\"> <form class=\"elaine-form\" method=\"post\" id=\"elaine-form-45543\"> <!-- Meta General --> <input name=\"form_id\" value=\"45543\" type=\"hidden\" \/> <input name=\"e_daw_identifier\" value=\"formaction\" type=\"hidden\" \/> <input 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ARAG is now focusing on consistently digitising its mailings in order&hellip;<\/p>\n","protected":false},"author":70,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Case Study: ARAG","_seopress_titles_desc":"In the case study, we show you how ARAG uses automated communication to strengthen customer loyalty and customer satisfaction.","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"Improved customer loyalty through automated communication","_seopress_social_fb_desc":"How ARAG strengthens customer loyalty and satisfaction.","_seopress_social_fb_img":"https:\/\/www.elaine.io\/wp-content\/uploads\/2025\/04\/Sharepic_CS_ARAG_DE.png","_seopress_social_fb_img_attachment_id":47416,"_seopress_social_fb_img_width":1200,"_seopress_social_fb_img_height":627,"_seopress_social_twitter_title":"Improved customer loyalty","_seopress_social_twitter_desc":"How ARAG strengthens customer loyalty and satisfaction.","_seopress_social_twitter_img":"https:\/\/www.elaine.io\/wp-content\/uploads\/2025\/04\/Sharepic_CS_ARAG_DE.png","_seopress_social_twitter_img_attachment_id":47416,"_seopress_social_twitter_img_width":1200,"_seopress_social_twitter_img_height":627,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","inline_featured_image":false,"footnotes":""},"class_list":["post-45422","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/pages\/45422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/users\/70"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/comments?post=45422"}],"version-history":[{"count":16,"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/pages\/45422\/revisions"}],"predecessor-version":[{"id":51588,"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/pages\/45422\/revisions\/51588"}],"wp:attachment":[{"href":"https:\/\/www.elaine.io\/en\/wp-json\/wp\/v2\/media?parent=45422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}