ARAG

Case study
for free download

Better customer experience through highly
personalized, automated communication

ARAG, the world’s largest provider of legal expenses insurance, sends numerous transactional documents to its customers every day. ARAG is now focusing on consistently digitising its mailings in order to meet the increasing needs of its customers.

Our case study shows how ARAG is taking its communications to the next level by integrating the ELAINE Transactional Message Hub and kwsoft’s SerieM/ CCM solution.

That’s why you should read our case study:

  • Challenges: Communicating with customers through modern channels and in a way that suits them, while using efficient processes.
  • Solution: Automated, digital delivery processes for more efficient customer communication.
  • Results: Cost reduction in postal delivery, 99% deliverability and an opening rate of over 80%.

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