ELAINE Customer Engagement

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Real-Time. Relevant. Tailored: How to Truly Engage Your Customers

Today’s customers want to be addressed individually – at the right time, through the right channel and with relevant content. The key lies in transformation: moving away from individual campaigns towards well-thought-out, fluid customer journeys. Find out how ELAINE can support your company in meeting this challenge – with AI-driven engagement & maximum personalisation.

Maximum personalisation

Maximum personalisation for customers – on the perfect channel at the optimal time. ELAINE enables you to quickly and effortlessly create highly personalised interactions yourself.
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Intelligent omnichannel

Reach your customers consistently and seamlessly across all relevant channels, optimally tailored to the needs of your target group and at their preferred touchpoints. This is how you improve the customer experience and sustainably strengthen customer loyalty.
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Deep Automation

Automate data processing, marketing processes and workflows, and create campaigns of any complexity for greater efficiency with significantly better results.
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AI Optimisation & Insights

Optimise your customer communications, generate new audience insights and significantly improve your campaign results with the help of AI-powered multivariate testing.
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100% compliance and data protection

Ensure the protection of your data and compliance with important regulations – we offer you a comprehensive range of tools and services specifically designed to keep your information secure.
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ELAINE Key Values for your marketing

With ELAINE, countless use cases can be implemented. Here you will find a small selection of the values that the use of ELAINE brings. Let yourself be inspired!

Increase customer loyalty

With ELAINE’s innovative, interactive emails, you can create unique customer experiences. Communicate with your customers in a highly personalised way and offer them a perfect customer experience – this strengthens customer loyalty and satisfaction.
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Increased productivity through the automation of operational steps in marketing that were previously carried out manually.
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Increased efficiency through automated newsletter processes and easy customisation of templates for collaboration.

Increase productivity

With automated processes, well-orchestrated campaigns and the use of AI to create mail content and optimise delivery, ELAINE can significantly increase the productivity and efficiency of marketing teams!
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More opt-ins and sales through transactional emails

Use transactional emails to boost marketing along the customer journey: gain opt-ins, generate additional sales, avoid returns – with the ELAINE Transactional Message Hub.
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Jan Patrick Turra
Head of Content Marketing, CosmosDirekt

With ELAINE, we can send personalized content & offers quickly and efficiently to the right customer segments, which increases the relevance of our customer communication. On the NPS scale, ELAINE gets a nine from me for the product and a ten for the great support.

Valesca Gräber
Digital Marketing Consultant, Key-Work

ELAINE is the perfect tool for holistic, data-based email marketing. Transactional emails and complex automations offer a wide range of possibilities for an optimal customer-centric approach. And thanks to the extensive editor, personalised mailings can be designed in no time at all.

Anika-Seidl_Teamleader-CRM-&-Loyalty _Ravensburger
Anika Seidl
Teamleader CRM & Loyalty, Ravensburger

ELAINE has given our email marketing a boost towards automation and personalisation, while simplifying our processes. Thanks to the flexible interface, the software could be embedded into our existing infrastructure.

Marco Müller
Marco Müller
Expertise Lead in the area Base & Core Services , ING Germany

ELAINE convinced us both with their know-how and many years of experience in real-time marketing automation as well as with their high compliance and enterprise IT standards.

Melanie Morsch
Melanie Morsch
Digital Customer Experience Manager, CosmosDirekt

In ELAINE we have found the right partner to make even better use of our customer data and to make our digital dialogue marketing even more customer-centric and efficient.

Robert Dube
Robert Dube
Head of Video On Demand, RTL Interactive

ELAINE has supported us from the very beginning with its well-founded experience, both in their expertise for digital customer communication as well as with the necessary technical solution competence.

ELAINE IS PART OF ENTIRELY BY DUMONT

ELAINE technologies has been part of Entirely by DuMont (formerly UNITED Marketing Technologies) since 2022.
With more than 500 employees at seven locations, Entirely is a group of innovative marketing technology companies with the goal of connecting leading MarTech applications worldwide and offering companies a unique, seamlessly integrated system for their individual marketing needs.
Today, the Entirely Group includes the companies facelift, censhare, MARMIND and ELAINE – all of which focus on scalable software-as-a-service business models in the context of marketing technology.
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