ELAINE FOR AUTOMOTIVE

Valuable customer relationships and
a perfect customer experience
with ELAINE

Stronger customer loyalty, lower costs and high compliance standards

Automotive suppliers face the challenge of maintaining a continuous dialogue with their customers both during the long information phase before a purchase and during vehicle use in after-sales. What do you need to do?

The solution is ELAINE: Establish a continuous customer dialogue and a seamless customer experience for all areas of the company.

INCREASE CUSTOMER LIFETIME VALUE

With ELAINE, the customer journey becomes a pleasure while maximising customer lifetime value. How? With ultra-customised campaigns and automated customer interactions.

The automated customer approach via ELAINE includes personalised special offers, lifecycle automation such as welcome routes, shopping basket abandonment and customer loyalty measures as well as customer-centric transaction communication.
transaction communication.

0
%
of marketers see a customised customer experience as the key to user success.
...
0
%
of users really feel perceived as individuals

IMPROVE CUSTOMER EXPERIENCE

Customer centricity & personalisation for a perfect customer experience succeeds with ELAINE on all channels and across all entities of an organisation. Depending on the context, this includes both local market-specific offers and content customised according to customer preferences.

Use a variety of zero and first-party data to align both marketing and transactional communication more closely with customer needs.

REDUCE COST OF ACQUISITION & PROCESS

The creation and optimisation of a customer-centric customer experience increases complexity and therefore costs. However, the marketing budget and marketing resources often do not grow in line with this.

Automate your customer approach and marketing processes effectively with ELAINE: individual product recommendations, online and POS coupons, personalised special offers, lifecycle automation such as welcome routes, consent management, birthday approaches, shopping basket abandonment as well as customer loyalty measures and customer-centric transaction communication.
transaction communication.

ELAINE FOR AUTOMOTIVE BENEFIFTS

Demo request

Want to learn more about ELAINE? Apply for an ELAINE demo access. We will give you a call.

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