ELAINE DELIVERY
High-performing &
reliable customer
communication
ELAINE DELIVERY FOR PERFECT CUSTOMER COMMUNICATION
Valuable customer relationships through highly individualised and automated omnichannel customer communication with ELAINE.
High-performance and secure delivery of your transactional messages with the ELAINE Transactional Message Hub.
Sustainably successful dialogue marketing with significantly better results and less operational effort.
0
x
more transactions are generated by personalised emails compared to non-personalised emails.
>
0
%
more sales are generated with customers from whom you have an e-mail marketing opt-in. Use your transactional emails for this too!
>
0
%
Time savings in email creation can be realised through efficient content processing.
Leading email marketers rely on ELAINE for high-end email marketing: highly customised, automated, real-time capable, 100% GDPR-compliant and easy to integrate with your existing system landscape.
Individualised emails for every single customer like PAYBACK! Customer retention with CRM, order and tracking data in transactional emails such as REWE! Three-digit result uplifts through multivariate testing such as RTL!
MOBILE PUSH
Mobile push as a channel in dialogue marketing offers the opportunity to interact directly and promptly with the target group by sending relevant messages to mobile devices, which ensures a high level of attention and interaction.
By personalising content and targeting, marketers can build stronger customer loyalty and achieve an improved conversion rate by addressing individual needs and preferences.
SMS
The use of SMS in dialogue marketing in combination with other marketing channels creates a consistent and holistic customer experience. The simplicity and ubiquity of SMS enables broad accessibility to the target group, allowing personalised content and targeted messages to be used effectively for improved customer loyalty and higher conversion rates.
SMS is also a cost-effective way to send time-sensitive information and connect directly with recipients, which is particularly beneficial in situations such as appointment reminders or special offers.
TRANSACTIONAL EMAILS AS A MARKETING BOOSTER
Send transactional emails customised and enriched with marketing elements, service information and dynamic content, e.g. cross-sell and upsell offers.
ELAINE also handles the dispatch of transactional emails from your shop backend, individualised and with perfect design. By sending via the ELAINE dispatch network, your transactional emails are also delivered with high performance and security, with certified whitelisting.
Valesca Gräber
Digital Marketing Consultant, Key-Work
ELAINE is the perfect tool for holistic, data-based email marketing. Transactional emails and complex automations offer a wide range of possibilities for an optimal customer-centric approach. And thanks to the extensive editor, personalised mailings can be designed in no time at all.
Anika Seidl
Teamleader CRM & Loyalty, Ravensburger
ELAINE has given our email marketing a boost towards automation and personalisation, while simplifying our processes. Thanks to the flexible interface, the software could be embedded into our existing infrastructure.
Marco Müller
Expertise Lead in the area Base & Core Services , ING Germany
artegic convinced us both with their know-how and many years of experience in real-time marketing automation as well as with their high compliance and enterprise IT standards.
Melanie Morsch
Digital Customer Experience Manager, CosmosDirekt
In artegic we have found the right partner to make even better use of our customer data and to make our digital dialogue marketing even more customer-centric and efficient.
Robert Dube
Head of Video On Demand, RTL Interactive
artegic has supported us from the very beginning with its well-founded experience, both in their expertise for digital customer communication as well as with the necessary technical solution competence.
Mark Brauch
Director Directmarketing + Reach, PAYBACK GmbH, Part of the American Express Group
artegic offers us the technical solution to successfully and efficiently map the process for up to real-time personalized communication. With ELAINE we have found the right technological platform for our demanding tasks.