AI to Human: A framework for intelligent, scalable process integration

Whitepaper for free download

7 steps to trustworthy AI in customer contact

AI can massively accelerate efficiency and innovation – but without a plan, trust suffers, expertise is lost and processes falter. Our ELAINE AI framework with seven maturity levels shows how companies can integrate AI as a strategic partner: in a structured, risk-aware and measurably effective way – from logistics to healthcare.

Three reasons why you should read this whitepaper:

  • Clear orientation: Determine maturity level and obtain a concrete roadmap for the next steps.
  • Practice instead of theory: Cross-industry examples show how AI demonstrably improves customer processes.
  • Focus on people: Use AI without losing the human factor – for greater trust and acceptance.

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