AI can massively accelerate efficiency and innovation – but without a plan, trust suffers, expertise is lost and processes falter. Our ELAINE AI framework with seven maturity levels shows how companies can integrate AI as a strategic partner: in a structured, risk-aware and measurably effective way – from logistics to healthcare.
AI to Human: A framework for intelligent, scalable process integration
Whitepaper for free download
7 steps to trustworthy AI in customer contact

Three reasons why you should read this whitepaper:
- Clear orientation: Determine maturity level and obtain a concrete roadmap for the next steps.
- Practice instead of theory: Cross-industry examples show how AI demonstrably improves customer processes.
- Focus on people: Use AI without losing the human factor – for greater trust and acceptance.


