ELAINE FOR LOYALTY

Personalised approach, loyal customers and sustainable growth with Elaine.

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INCREASED CUSTOMER LOYALTY, HIGHER SALES ANDIMPROVED SERVICE EXPERIENCE

The loyalty industry is struggling to inspire customers with relevant, personalised offers while implementing effective strategies for long-term customer retention in an increasingly digitalised world. ELAINE helps brands develop loyal customer relationships with high customer lifetime value.

Jan Patrick Turra
Head of Content Marketing, CosmosDirekt

With ELAINE, we can send personalized content & offers quickly and efficiently to the right customer segments, which increases the relevance of our customer communication. On the NPS scale, ELAINE gets a nine from me for the product and a ten for the great support.

Valesca Gräber
Digital Marketing Consultant, Key-Work

ELAINE is the perfect tool for holistic, data-based email marketing. Transactional emails and complex automations offer a wide range of possibilities for an optimal customer-centric approach. And thanks to the extensive editor, personalised mailings can be designed in no time at all.

Anika-Seidl_Teamleader-CRM-&-Loyalty _Ravensburger
Anika Seidl
Teamleader CRM & Loyalty, Ravensburger

ELAINE has given our email marketing a boost towards automation and personalisation, while simplifying our processes. Thanks to the flexible interface, the software could be embedded into our existing infrastructure.

Marco Müller
Marco Müller
Expertise Lead in the area Base & Core Services , ING Germany

ELAINE convinced us both with their know-how and many years of experience in real-time marketing automation as well as with their high compliance and enterprise IT standards.

Melanie Morsch
Melanie Morsch
Digital Customer Experience Manager, CosmosDirekt

In ELAINE we have found the right partner to make even better use of our customer data and to make our digital dialogue marketing even more customer-centric and efficient.

Robert Dube
Robert Dube
Head of Video On Demand, RTL Interactive

ELAINE has supported us from the very beginning with its well-founded experience, both in their expertise for digital customer communication as well as with the necessary technical solution competence.

INCREASE CUSTOMER LIFETIME VALUE

With ELAINE, customer lifetime value is increased through highly individualised campaigns and automated measures along the entire customer journey.

These include personalised special offers, lifecycle automations such as welcome routes and shopping cart abandoners, customer retention measures, and customer-centric transactional communication.

IMPROVE CUSTOMER EXPERIENCE

Gamification motivates customers to interact with a brand more often by incentivising them with rewards and recognition for their activities.

At the same time, it makes the user experience more entertaining and engaging, which not only strengthens customer retention but also promotes loyalty and positive associations with the brand.

REDUCE COST OF ACQUISITION
& PROCESS

Automate campaign creation by importing planning data and campaign briefings directly:

  • Create teasers using the integrated online graphics editor
  • Workflow management – save over 25% of time
  • Automate life cycle and transactional communications

Book a demo

Book a demo tour now and see ELAINE’s real-time marketing automation services for yourself.

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Elaine_Case-Study_PAYBACK_Cover_EN_Heftstyle

CASE STUDY: PAYBACK

In this case study we show how PAYBACK was able to reduce time spent creating marketing campaigns by more than 25 per cent overall by using our content processing solution.

We also present the real-time sending of transactional emails at the POS.

DOWNLOAD CASE STUDY