Elaine.io

Customer engagement for the AI‑first era – enterprise-ready and EU‑compliant
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Customer engagement that's personal, real-time, and provably compliant.

Elaine.io is the customer engagement platform for the AI‑first era – built in Europe, compliant by design. Orchestrate 1:1 omnichannel journeys and power business‑critical transactional messaging with enterprise‑grade flexibility. Make every moment count. Ready to delight your customers?

Built in Europe for fast time‑to‑value at enterprise scale. Compliant by design. Lovely to use.

See how Elaine.io brings AI, data, and messaging together — in one platform.

Customer Engagement

Stop blasting campaigns. Start orchestrating 1:1 journeys across email, mobile, web, push and reach every customer in the moment it matters. Powered by Elaine.io’s AI‑first, Europe‑built platform with compliance by design and the central Engagement Engine that unifies customer, transaction, and content data.

✓
Audiences that build themselves.
Elaine discovers, builds, and continuously refines segments from live data - no IT ticket required.
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Personalization that updates in real time.
Live prices, real‑time inventory, dynamic offers - personalized rendered when it matters.
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Counterpart to the AI MarTech stack. Ready for AI‑first inboxes.
AI‑First Messages future‑proof every send keeping you ahead as smart inboxes and consumer AI agents take over.
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Enterprise flexibility.
Integrates cleanly and adaptively into existing martech and data stacks - so you can activate data where it lives.
Explore Customer Engagement
Marketing Automation

From event to action in milliseconds. Elaine.io turns your behavioral and transactional event stream into real‑time marketing. The moment a customer acts —- a click, a purchase, an abandoned cart, an app event, a service request – Elaine.io picks it up, personalizes it across 1,000+ criteria, and sends the next best message in real time.

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Real‑time trigger engine.
Web, product, CRM, and backend events kick off flows in under a second.
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Enterprise‑grade integration.
Connects cleanly to your existing CRM, CDP, data lake, and messaging infrastructure.
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Orchestrate across the lifecycle.
From lead nurturing and onboarding to renewals, upsell, and service journeys - one automation layer.
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Low‑code / no‑code adjustments.
Launch, adapt, and iterate fast - without depending on IT for every change.
Explore Marketing Automation
Compliant Messaging

Deliver the messages your business can’t afford to miss. Stop sending “system emails.” Start turning order confirmations, OTPs, and service notifications into an on‑brand customer experience – built for enterprise scale and regulated environments.

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High availability. Geo‑redundant by design.
Resilient infrastructure across locations to keep critical sends running.
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Deliverability you can trust.
Monitoring, safeguards, and safe inbox placement - super fast, consistent, every single time.
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Upgrade every send.
Add tracking, personalization, and marketing content- without changing your existing stack.
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Compliance by Design.
Central governance and privacy‑ready processes for enterprise teams.
Explore Compliant Messaging

dm needs a GDPR-compliant solution to reach millions of customers every day with relevant, personalized communication across multiple channels. With Elaine, dm orchestrates highly personalized customer communication across the entire customer lifecycle — staying close to the customer and drive 100% more engagement.

Retail
100%
more engagement
>1M
emails sent daily

BurdaVerlag consolidated a fragmented system landscape with many different email marketing tools into one central platform. The result: automated newsletters, centralized compliance, and revenue growth through automated ad integration.

Publishing
10x
increase in efficiency
Less costs
through automated ad integrations

The world's largest provider of legal insurance digitalised its transactional customer communication with Elaine — delivering customer-specific documents via email in a secure, compliant way through whitelisting, TLS encryption, and CSA-certified servers, while saving postage and material costs and confirming damage reports directly via email.

Insurance
99%
deliverability
80%
open rate

Germany's leading online insurer reactivates dropouts from its motor vehicle insurance rate calculator with Elaine — using contextual segmentation, A/B-tested send times, and a single customer view to win back lost users with relevant, perfectly timed emails.

Insurance
>2%
conversion rate
>40%
open rates
Made and run in Germany. Trusted by Leading Marketers.
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GDPR-native by design.
Built to European privacy standards from day one — not retrofitted.
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Auditable AI controls.
Choose Copilot, Autopilot, or Core - so you control where AI runs and where it doesen´t.
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Consent, enforced automatically.
Subscription preferences and privacy controls are built in—compliant by design.
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Built for regulated industries, banks and insurers.
ISO/IEC 27018 and 27001 certified, NIS‑2 security processes, Certified Sender CSA, SGB X / BaFin data handling, BSI E-Mail Security Gold Award.
✓
Enterprise-grade Compliance.
TLS-encrypted delivery, custom process building, role-based access control and Compliance as a Service support.

The next era of
customer engagement
starts here.

Don’t just read about it. Experience ELAINE live! Are you ready?

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