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Author Archives: Stefan von Lieven

Microcopy Optimisation for Higher Click Rates

Practical TipsBy Stefan von Lieven27. January 2015

When optimising email content, a lot of time and creativity goes into the wording of product descriptions, test texts etc., as well as into layout and imagery. This is of course vital, as content and graphic design of an email are the key elements which persuade users to click. However, what is often neglected is…

Checklist: Preventing Send Mistakes in Email Marketing

Practical TipsBy Stefan von Lieven7. January 2015

Mistakes in email marketing happen even in the largest and most successful companies. However, depending on the mistake, the impact can range from a user’s awkward surprise without consequences to serious damage to your business. We have compiled a few tips on how to avoid or at least significantly decrease mistakes in email marketing. Mistakes…

4 Ways to Integrate Social Media Users

CommunicationBy Stefan von Lieven22. December 2014

Use social media not only for unilateral push-communication but as a channel for the exchange at eye-level. Activate users instead of having only passive readers. Engagement instead of (only) coverage. In order to fully use the potential of social media, users should be involved in the dialogue. There are a number of options to activate…

Using Snapchat as a Marketing Channel

CommunicationBy Stefan von Lieven10. December 2014

With approximately 100 million active users and a valuation of 10 billion dollars, Snapchat is one of the most popular and currently most talked about mobile services. This messaging app allows users to take photos with a mobile device and send these to other users. The unique feature of this app is that the pictures…

Using the Pre-header to Activate Users

Practical TipsBy Stefan von Lieven5. November 2014

The pre-header is the first element at the very top of each email. Nevertheless, the pre-header is often underrated and little attention is paid to its design. A pre-header can be used to set important impulses for user activation with little effort In the pre header, you will often find the link to the online…

When Do Mobile Emails Pay Off – Determining the Mobile Rate

AnalyticsBy Stefan von Lieven29. October 2014

Mobile has become an obligatory part of the digital marketing mix. According to the study Direct digital Marketing in Retail 2016, 34.9% of German retailers already use mobile marketing, a further 32% are planning its use. The most important mobile marketing tool are mobile optimised emails. The inadequate optimisation of emails for the use on…

11 Specific Practical Tips for Email Marketing Beginners

Practical TipsBy Stefan von Lieven22. October 2014

Email marketing is an effective tool for nearly every industry sector using digital marketing. According to the latest email marketing census by eConsultancy, email marketing is the digital marketing tool with the highest return on investment. Email marketing is the only digital marketing tool, which can be used to engage each user in a completely…

Correctly Determining the Conversion Rate in Email Marketing

AnalyticsBy Stefan von Lieven15. October 2014

In the article How to Measure Clicks in Email Marketing we have demonstrated how to correctly measure clicks in email marketing. The “ultimate” goal of an email marketing campaign is usually to encourage a user to a conversion after a click on a landing page. Email marketing can pursue different goals. Mostly, they are about…

Research: Email Marketing Acceptance on the Rise

Communication, ResearchBy Stefan von Lieven9. October 2014

The proportion of consumers who see promotional emails as a good option to learn about new offers and products has increased by 41.18 % since 2010. The proportion of those who tend to delete promotionalemails without reading them, has decreased by 28.1 % and the proportion of those who believe they are receiving too many…

Send Time Optimisation for Higher Open Rates in Email Marketing

CommunicationBy Stefan von Lieven8. October 2014

There are many factors which influence the open rate in email marketing, including the right timing. On which day and at what time is the likelihood that a user opens a newsletter the highest? The initially sober-sounding answer is: there is no optimal send time. It depends on the individual case. We will show you…

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