Single Customer View – Consistent Dialogue Throughout the Customer Journey

Internet users in Germany are using digital services with an average of 2.4 terminal devices (PC, Smartphone, Tablet) and the trend is rising (source: BVDW). Mobile marketing is becoming obligatory. However, users are not only employing different (mobile) terminal devices, but are also consuming marketing information via a number of digital (mobile) channels. 79% of…

From Big Data to Right Data

Big Data is on everyone’s lips. The amount of data processed through companies, agencies and other institutions, is continuously growing. In 2020, worldwide 44 zettabyte of data will be sent. In 2013 it was 4,4 zettabyte. 22 % of it was useful and could be employed for marketing activities according to a recent study by…