Fortunately, most marketers have come to realise that the rational, consciously decisive homo economicus does not exist. People often make decisions, including purchasing decisions, unconsciously and allow themselves to be influenced by factors that actually have nothing to do with the decision. However, this also means that you can influence these decisions with your email…
Unsubscribes are the horror of many email marketers. But unsubscribes are not always bad. No one needs recipients in their mailing list who do not contribute any value. However, unsubscribes are problematic when the recipients, for example, have regularly generated sales in the past and/or have the potential to do so in the future. However,…
Loyalty programs are an effective tool to strengthen customer retention. This means a strong customer relationship and high customer satisfaction. Therefore, a well-established loyalty program that regularly activates and incentivizes customers can be a key competitive advantage today. In this article, we give an insight into the use of bonus programs in Germany, explain the…
Insurance companies usually have the marketing power for extensive campaigns: Budget, personnel, technology. But they often lack a direct line to (potential) customers. This is provided by agencies, which in turn have no resources for their own marketing. How do you get both sides together? How can agencies use the resources of insurers with as…
Encouraging customers to make regular purchases is the original goal in retail. Marketing automation supports you in implementing simple but effective loyalty programs with child‘s play, e.g. to motivate customers to make follow-up purchases or increase the value of shopping carts with the help of staggered vouchers. In the example, each purchase is checked to…
Especially for paid content or software products, test accesses, or trial phases are an effective way to attract and convince new users. The user can try out the service first and does not have to buy a pig in a poke. With automated campaigns marketing automation supports you in converting users from testers to buyers…
SOKA-BAU, the joint umbrella brand of the Urlaubs- und Lohnausgleichskasse der Bauwirtschaft (Holiday Leave and Wage Compensation Bank of the Construction Industry) and the Zusatzversorgungskasse des Baugewerbes AG (Supplementary Benefits Bank of the Construction Industry plc), relies on the email marketing and marketing automation technology ELAINE from artegic. The email communication of SOKA-BAU is aimed…
Marketing Automation campaigns can be built to last ages. Once set up correctly, they run continuously and produce results without you having to intervene. What sounds like a perfect measure also has its pitfalls when Marketing Automation campaigns are “forgotten”. After all, the campaign may eventually stop running properly and no one notices until a…
The communication for a transaction does not have to end after an order confirmation, shipping confirmation and, if applicable, delivery confirmation. Use transactions as triggers for automated follow-up campaigns. This is often the fastest way to turn simple transactions into advanced marketing automation. Some examples are: Satisfaction surveys with the request for recommendation or review…
Satisfied customers are good customers. So why not ask about satisfaction? Take the opportunity to take care of the dissatisfied ones. Thank the satisfied ones and ask them to recommend you. In the example, a satisfaction follow-up is sent automatically 7 and 180 days after a transaction. In the first case, to determine satisfaction immediately…