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On Monday, September 15, 2025 at 7:00 PM, Apple begins rolling out iOS 26 in Germany – ushering in the most significant design update since iOS 7. With the new Liquid Glass Design Language and integrated on-device AI, Apple users are entering a new era. Notably, Apple is also changing its naming convention – mirroring…
Today, personalization begins where companies truly understand what their customers are interested in, how they behave – and what they expect. The numbers are clear: 71% of consumers already expect personalized interactions, while 76% feel frustrated when they don’t receive them. Companies that excel at personalization achieve, on average, 40% more revenue than their competitors…
How relevant is email marketing in retail – and what does the latest data show? Our new infographic presents five compelling facts that prove why email marketing is indispensable for retailers today. Based on recognised studies, it highlights the role of personalisation, automation, and cross-channel customer engagement in retail. The figures clearly show that if…
How relevant is email marketing for businesses really – and what do customers think about it? This infographic uses five facts to highlight how important emails are for businesses that want to build a dialogue with their customers. Based on recognized studies, these facts show why email remains an indispensable communication channel, what role personalization…
In today’s fast-paced digital world, many companies are rethinking their marketing technology strategy. Traditional, monolithic marketing platforms are becoming increasingly less important, with more and more companies turning to Composable MarTech Stacks instead. This modular architecture enables marketing departments to flexibly and individually configure their technology environment. The potential of this approach is particularly impactful…
Whether it’s policies, contract changes, or account statements – every day, banks and insurance companies send thousands of documents by mail. But this analog process is not only time-consuming and expensive; it also no longer meets the expectations of digitally savvy customers. In an industry where trust and efficiency are paramount, switching from physical mail…
Transactional communication is not only an essential touchpoint with your customer in online channels but also offline at the point of sale (POS). Use loyalty cards or location-based services to identify your customers at the POS and send them a purchase confirmation after a purchase, including a digital receipt, loyalty information, vouchers, cross- & up-sells…
Transaction communication does not necessarily have to take place via email. You can also use other digital dialog channels such as SMS, push notifications or mobile messenger. When which channel is useful depends on the transaction. Mobile channels are suitable for: Food delivery services, where the time between order and delivery is usually very…
Use your transactional emails to identify marketing communication contexts. Transactional emails that are sent directly after a transaction (e.g. order confirmations, login confirmations or password reset emails) are usually expected by customers. This is the moment when your customer’s attention to your offers is particularly high. If a customer reacts (e.g. by opening or clicking)…
The communication for a transaction does not have to end after an order confirmation, shipping confirmation and, if applicable, delivery confirmation. Use transactions as triggers for automated follow-up campaigns. This is often the fastest way to turn simple transactions into advanced marketing automation. Some examples are: Satisfaction surveys with the request for recommendation or review…
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